Terms & Conditions

Section 1 — Acceptance of Terms

By creating an account with DiagEdge, you agree to be bound by these Terms and Conditions in their entirety. These terms form a binding legal agreement between you (the subscribing workshop or technician) and DiagEdge.

If you do not agree to these terms, you must not create an account or use the DiagEdge platform. Continued use of the service constitutes ongoing acceptance of these terms.

Section 2 — Description of Service

DiagEdge is an AI-assisted platform designed exclusively for use by qualified automotive technicians and professional automotive workshops. The platform provides the following AI-assisted tools depending on the user's plan:

Diagnostic Modules (all plans)

Six specialist diagnostic modules: Diagnostic Assistant, Waveform Assistant, Wiring Logic Assistant, AC Diagnosis Assistant, DPF & Emissions Assistant, and Charging, Starting & Parasitic Draw Assistant.

Customer Relations Module (Workshop Pro and Workshop Team plans)

An AI-assisted tool for generating customer enquiry responses using the workshop's own pricing, brand preferences, and communication style.

Personal Knowledge Base (all plans)

Users may upload PDF documents to a private knowledge base that is automatically searched during diagnostic cases. Storage limits apply by plan as detailed in Section 4.

Workshop Team Features (Workshop Team plan only)

Multi-seat workspace accounts allowing up to 5 users under one workshop. Includes live case monitoring, team management, and invite system.

All modules are designed for use by qualified automotive technicians and workshop professionals only. DiagEdge is not intended for use by unqualified persons or members of the general public. By subscribing, you confirm that you are a qualified automotive technician or workshop professional. DiagEdge is a diagnostic assistance tool and does not replace qualified automotive diagnosis and repair.

Section 3 — AI Disclaimer

The Customer Relations module generates suggested customer responses based on information provided by the workshop. These suggestions are for guidance only. The workshop owner and staff remain solely responsible for all customer communications sent on behalf of their business. DiagEdge accepts no liability for any customer relations outcomes arising from use of AI-generated response suggestions.

Section 4 — Subscription and Payment

DiagEdge offers three subscription plans:

Diagnostic Plan

• Introductory first month: A$1 (web) / A$0.99 (iOS)
• A$50/month (web) / A$49.99/month (iOS) from month 2 onwards
• Includes: 6 specialist diagnostic modules, full case history, knowledge base access, personal workshop knowledge base (up to 10 documents, 50MB storage)
• 1 user

Workshop Pro Plan

• Introductory first month: A$1 (web) / A$0.99 (iOS)
• A$89/month (web) / A$89.99/month (iOS) from month 2 onwards
• Includes: Everything in Diagnostic plus Customer Relations module and expanded personal knowledge base (up to 50 documents, 200MB storage)
• 1 user

Workshop Team Plan

• Introductory first month: A$1 (web) / A$0.99 (iOS)
• A$149/month (web) / A$149.99/month (iOS) from month 2 onwards
• Includes: Everything in Workshop Pro plus multi-seat workshop accounts (up to 5 users), live team case monitoring, workspace management and invite system
• Up to 5 users under one workspace

For users outside Australia, pricing is displayed in USD at the equivalent rate. All prices are charged in the currency selected at signup.

Payment Processing

DiagEdge offers two payment methods depending on your platform:

Web subscribers: Billed monthly in advance via Stripe. Cancel anytime via your account billing settings. Access continues until end of paid billing period.

iOS App subscribers: Billed via Apple In-App Purchase. Your subscription is managed through your Apple ID account. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period. Cancellations and refunds for iOS subscriptions are handled by Apple — manage your subscription in your App Store account settings.

For all subscribers:

• Cancel anytime — access continues until end of paid billing period
• No refunds for partial months except at DiagEdge's sole discretion (or Apple's discretion for iOS subscriptions per Apple's refund policy) — refer to our Refund Policy
• Access suspended if payment fails and not resolved within 7 days (web) or per Apple's grace period (iOS)
• DiagEdge reserves the right to change pricing with 30 days' notice to existing subscribers

Plan Upgrades and Downgrades

• Users may upgrade between plans at any time
• On upgrade: access to new plan features is granted immediately
• Next billing date will reflect the new plan price with no proration or immediate charge
• Users may downgrade at any time via the Billing section in their profile menu
• On downgrade: higher plan features remain accessible until the end of the current billing period
• On downgrade from Workshop Team: all technician seats are revoked at the end of the billing period

Workshop Team — Additional Terms

• The Workshop Team plan allows up to 5 users under one workspace
• The workspace owner is responsible for all subscription payments
• Technician accounts added via invite are covered under the owner's subscription at no additional cost
• When a technician is removed from a workspace their account reverts to an unpaid solo account
• The workspace owner may invite, manage and remove team members at any time via the Team section
• DiagEdge is not responsible for any data sharing that occurs within a workspace between owner and technician accounts

Section 5 — Acceptable Use

By subscribing, you agree to the following conditions of use:

• You are a qualified automotive technician or professional working in or for an automotive workshop
• You must not share your login credentials with any other person. Each subscription is for a single user account.
• You must not attempt to reverse engineer, extract, copy, or reproduce DiagEdge's AI system prompts, platform architecture, or any proprietary content
• You must not use DiagEdge for any unlawful purpose or in any manner inconsistent with these terms
• You must not attempt to manipulate, jailbreak, or otherwise subvert the AI system's intended behaviour
• DiagEdge reserves the right to suspend or permanently terminate any account at its sole discretion, with or without prior notice

Section 6 — Intellectual Property

All platform content, design, AI system prompts, modules, brand assets, and technology are the intellectual property of DiagEdge and are protected by applicable Australian and international intellectual property laws.

You retain ownership of the conversation content you create through your use of DiagEdge. By using the platform, you grant DiagEdge a non-exclusive, royalty-free licence to use fully anonymised conversation data solely for the purpose of improving the quality and accuracy of the DiagEdge service. No personally identifiable information is used for this purpose.

DiagEdge does not sell user data to third parties. See our Privacy Policy for full details.

Section 7 — Privacy

Your privacy is important to us. Our full Privacy Policy explains what data we collect, how it is used, and who it is shared with.

Your account data is stored securely via Supabase. Payment processing is handled by Stripe (web subscribers) or Apple via Apple In-App Purchase (iOS subscribers). For iOS subscriptions, subscription management is handled by RevenueCat. DiagEdge never stores card details.

Section 8 — Limitation of Liability

To the maximum extent permitted by Australian law:

• DiagEdge's total liability to you for any claim arising from or related to these terms or your use of the service is limited to the amount you paid to DiagEdge in the 30 days prior to the event giving rise to the claim
• DiagEdge is not liable for any indirect, consequential, incidental, special, or punitive damages of any kind, including but not limited to loss of profits, loss of data, or business interruption
• DiagEdge does not guarantee uninterrupted, error-free, or continuously available service. The platform is provided on an "as-is" and "as-available" basis without warranty of any kind.
• Nothing in these terms limits any rights you may have under the Australian Consumer Law that cannot be lawfully excluded

Section 9 — Changes to Terms

DiagEdge may update these Terms and Conditions at any time. Where changes are material, we will notify you via the email address associated with your account, or via a notice within the platform, no less than 14 days before the changes take effect.

Continued use of DiagEdge after the effective date of any change constitutes your acceptance of the updated terms. The current version of these terms is always available at www.diagedge.au/terms.

Section 10 — Governing Law

For Australian users, these Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia, and you submit to the exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising from these terms or your use of DiagEdge.

For users outside Australia, these terms are governed by the laws of Queensland, Australia to the maximum extent permitted by local law.

Section 12 — User Uploaded Content

DiagEdge supports two types of file uploads:

1. Chat Uploads

Files attached directly to chat messages are used as context for that conversation only. They are not stored permanently and are not shared with other users.

2. Personal Knowledge Base Uploads

PDFs uploaded to a user's personal knowledge base (via Account Settings) are stored and processed to provide persistent reference material across future cases. These are private to the uploading user and never shared.

Storage limits apply to knowledge base uploads:

• Diagnostic plan: 10 documents, 50MB
• Workshop Pro plan: 50 documents, 200MB

By uploading any content to DiagEdge you confirm that:

• You have a legitimate right to use that material for your own professional diagnostic purposes
• You are not uploading content for the purpose of distributing it to other users
• You take sole responsibility for ensuring your use of any uploaded material complies with applicable copyright laws and any terms of service of the original source

DiagEdge does not review, moderate, or take responsibility for user uploaded content. DiagEdge reserves the right to remove any content that is reported as infringing.

Section 13 — Data Access and Account Termination

Access During Active Subscription

You have full access to all DiagEdge features, case history, uploaded documents and generated content while your subscription is active and payments are up to date.

Payment Failure

If a scheduled payment fails your account will enter a grace period of 7 days during which you retain full access. If payment is not resolved within 7 days, access to the DiagEdge platform will be suspended until payment is updated or the subscription is cancelled.

Cancellation

When you cancel your subscription:

• You retain full access until the end of your current paid billing period
• After your billing period ends, access to the platform is suspended
• Your account data including case history, diagnostic conversations and uploaded documents is retained for 90 days after access suspension
• You may reactivate your subscription at any time within the 90 day retention period and regain full access to your data
• After 90 days of inactivity, DiagEdge reserves the right to permanently delete account data including all case history and uploaded documents
• Job card descriptions and case summaries you have already copied or exported remain yours

iOS App Subscriptions

iOS subscribers manage their subscription through Apple's App Store. To cancel an iOS subscription:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top, then Subscriptions
3. Tap DiagEdge, then Cancel Subscription

Access continues until the end of your current Apple billing period. After cancellation, the standard 90-day data retention policy described above applies. Refunds for iOS subscriptions are handled by Apple per their refund policy — contact Apple support via reportaproblem.apple.com for refund requests.

Personal Knowledge Base Documents

PDF documents you have uploaded to your personal knowledge base are stored on DiagEdge servers while your subscription is active. Upon cancellation, these documents are subject to the same 90 day retention policy above. DiagEdge does not claim ownership of any documents you upload.

Workshop Team Accounts

If a workspace owner cancels their Workshop Team subscription:

• All technician accounts linked to that workspace lose access at the end of the billing period
• Each technician's individual case history is retained under their account for 90 days
• Technicians wishing to continue using DiagEdge independently may subscribe to their own plan

Data Export

You may export your case history at any time while your subscription is active by using the print, PDF or email export options available on each conversation. DiagEdge does not currently provide a bulk data export tool but reserves the right to introduce one in future.

DiagEdge reserves the right to modify these data retention policies with 30 days notice to active subscribers.

Section 14 — Contact

For all enquiries related to these terms, please contact us using our contact form. We aim to respond within 1 business day.