Section 1 — Acceptance of Terms
By creating an account with DiagEdge, you agree to be bound by these Terms and Conditions in their entirety. These terms form a binding legal agreement between you (the subscribing workshop or technician) and DiagEdge.
If you do not agree to these terms, you must not create an account or use the DiagEdge platform. Continued use of the service constitutes ongoing acceptance of these terms.
Section 2 — Description of Service
DiagEdge is an AI-assisted diagnostic guidance platform designed exclusively for use by qualified automotive technicians and professional automotive workshops. The platform provides AI-generated diagnostic guidance across six specialist modules: Diagnostic, Waveform Analysis, Wiring Logic, AC Diagnosis, DPF & Emissions, and Charging & Starting Systems.
DiagEdge is not intended for use by unqualified persons or members of the general public. By subscribing, you confirm that you are a qualified automotive technician or workshop professional.
Section 3 — AI Disclaimer
Important — Please Read Carefully
- DiagEdge uses artificial intelligence to provide diagnostic guidance only. All AI responses are suggestions and guidance — they are not professional advice.
- The subscribing technician and/or workshop is solely and entirely responsible for all diagnostic conclusions and all work carried out on vehicles, regardless of any AI-generated guidance received.
- DiagEdge accepts no liability whatsoever for any vehicle damage, personal injury, property damage, financial loss, or any other loss or consequence arising from reliance on AI-generated responses.
- AI systems can and do make mistakes, produce incorrect outputs, or miss important context. Always apply independent professional judgement.
- Never rely solely on DiagEdge output without independent verification against vehicle data, manufacturer specifications, and your own professional assessment.
Section 4 — Subscription and Payment
- The introductory subscription price is A$1 for the first month, which then rolls to A$50 per month from month two onwards
- Subscriptions are billed monthly in advance via Stripe
- You may cancel your subscription at any time from your Account page — cancellation takes effect at the end of the current billing period
- You retain full access to DiagEdge until the end of your paid period after cancellation
- No refunds are issued for partial months of service except at DiagEdge's sole discretion — refer to our Refund Policy
- If a payment fails, your access may be suspended after 7 days if payment is not successfully resolved
- DiagEdge reserves the right to change subscription pricing with 30 days' notice to existing subscribers
Section 5 — Acceptable Use
By subscribing, you agree to the following conditions of use:
- You are a qualified automotive technician or professional working in or for an automotive workshop
- You must not share your login credentials with any other person. Each subscription is for a single user account.
- You must not attempt to reverse engineer, extract, copy, or reproduce DiagEdge's AI system prompts, platform architecture, or any proprietary content
- You must not use DiagEdge for any unlawful purpose or in any manner inconsistent with these terms
- You must not attempt to manipulate, jailbreak, or otherwise subvert the AI system's intended behaviour
- DiagEdge reserves the right to suspend or permanently terminate any account at its sole discretion, with or without prior notice
Section 6 — Intellectual Property
All platform content, design, AI system prompts, modules, brand assets, and technology are the intellectual property of DiagEdge and are protected by applicable Australian and international intellectual property laws.
You retain ownership of the conversation content you create through your use of DiagEdge. By using the platform, you grant DiagEdge a non-exclusive, royalty-free licence to use fully anonymised conversation data solely for the purpose of improving the quality and accuracy of the DiagEdge service. No personally identifiable information is used for this purpose.
DiagEdge does not sell user data to third parties. See our Privacy Policy for full details.
Section 7 — Privacy
Your privacy is important to us. Our full Privacy Policy explains what data we collect, how it is used, and who it is shared with.
Your account data is stored securely via Supabase. All payment processing is handled exclusively by Stripe. DiagEdge never stores card details.
Section 8 — Limitation of Liability
To the maximum extent permitted by Australian law:
- DiagEdge's total liability to you for any claim arising from or related to these terms or your use of the service is limited to the amount you paid to DiagEdge in the 30 days prior to the event giving rise to the claim
- DiagEdge is not liable for any indirect, consequential, incidental, special, or punitive damages of any kind, including but not limited to loss of profits, loss of data, or business interruption
- DiagEdge does not guarantee uninterrupted, error-free, or continuously available service. The platform is provided on an "as-is" and "as-available" basis without warranty of any kind.
- Nothing in these terms limits any rights you may have under the Australian Consumer Law that cannot be lawfully excluded
Section 9 — Changes to Terms
DiagEdge may update these Terms and Conditions at any time. Where changes are material, we will notify you via the email address associated with your account, or via a notice within the platform, no less than 14 days before the changes take effect.
Continued use of DiagEdge after the effective date of any change constitutes your acceptance of the updated terms. The current version of these terms is always available at diagedge.vercel.app/terms.
Section 10 — Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising from these terms or your use of DiagEdge.
Section 11 — Contact
For all enquiries related to these terms, please contact us using our contact form. We aim to respond within 1 business day.
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