Refund Policy

This Refund Policy applies to DiagEdge subscriptions purchased through our platform. It is intended to be fair and consistent with Australian Consumer Law (ACL) and the Australian Consumer Law protections under the Competition and Consumer Act 2010.

1 — Subscription Model

DiagEdge operates on a monthly subscription basis:

• First month: A$1 introductory offer
• Subsequent months: A$50/month, billed monthly in advance
• Subscriptions renew automatically on the same date each month

2 — Cancellation

You may cancel your DiagEdge subscription at any time. Cancellation is processed immediately through the Stripe billing portal, accessible from your Account page.

When you cancel:

• Your cancellation takes effect at the end of your current billing period
• You retain full access to DiagEdge until that date
• No further charges will be made after cancellation
• Your account and data are retained for 30 days after the billing period ends, after which they may be permanently deleted

3 — Refund Policy

DiagEdge does not provide automatic refunds for partial months of service. If you cancel partway through a billing period, you will not receive a prorated refund for the remainder of that period — however, you retain access until the end of that period.

Notwithstanding the above, we consider refund requests for genuine issues at DiagEdge's sole discretion. Examples where we may consider a refund include:

• A billing error occurred (duplicate charges, incorrect amount)
• The service was completely unavailable due to a platform outage for a significant portion of the billing period
• Other genuine circumstances considered on a case-by-case basis

Under Australian Consumer Law, you are entitled to a remedy if a service does not meet consumer guarantees — for example, if the service is not fit for purpose or not provided with due care and skill. This policy does not limit any statutory rights you may have under Australian Consumer Law.

4 — How to Request a Refund

All refund requests must be submitted via our contact form. Please include your account email address and a clear description of the reason for your request. We aim to respond within 1 business day.

5 — Processing

If a refund is approved, it will be processed to the original payment method via Stripe. Refunds typically appear within 5–10 business days depending on your financial institution.